Professional Summary 

Experienced UX researcher equipped with a proven track record applying qualitative and quantitative methods to uncover user needs, validate concepts, and guide product strategy. Skilled in planning and executing a wide range of techniques including usability tests, interviews, surveys, and diary studies. Adept at synthesizing insights into compelling narratives that build empathy across cross-functional teams. Technical expertise includes SPSS, SQL, Figma, and R. 

Experience 

Meta, Menlo Park, CA 

Senior User Experience Researcher | December 2020 - June 2023 

  • Led extensive mixed methods research initiative, including in-depth interviews and statistical analysis of engagement data, to uncover Facebook user needs and behaviors; translated findings into strategic recommendations for altering site experience to increase engagement, resulting in a 3% rise in monthly active users.

  • Drove user research strategy including usability testing and cross-functional collaboration to validate new notification UI designs, enabling launch of an enhanced notification system that decreased missed notifications by 12%.

  • Conducted quantitative MaxDiff analysis uncovering user content creator preferences, synthesizing compelling insights that increased engagement on preferred creator content by 4%.

The RAND Corporation, Washington D.C. 

Associate Behavioral/Social Scientist | May 2017 - December 2020 

  • Led cross-functional teams of 3-5 researchers, overseeing budgets, roadmaps, and timelines to ensure high-quality delivery of strategic insights for clients.

  • Conducted focus groups and surveys to evaluate a new Air Force mental health program. Analyzed data and synthesized compelling findings, leading to increased program funding from $9.9M to $53.5M.

  • Led over 50 focus groups to uncover experiences of women and racial minorities in the Coast Guard, synthesized findings into actionable HR policy recommendations that Coast Guard leadership implemented to improve gender diversity and inclusion.

Education 

University of Maryland, College Park, MD | Ph.D. in Organizational Psychology | 2017

Morehouse College, Atlanta, GA | B.A. Psychology | 2011